At Aruna Chenetha Vastralayam, we value our customers and take great care in delivering quality handloom sarees and dress materials. As our products are handcrafted and traditional in nature, please read our return and refund policy carefully before making a purchase.
1. Returns Eligibility
Returns are accepted only in the following cases:
- The product received is damaged during transit
- A manufacturing defect is identified
- An incorrect item is delivered
Minor variations in color, weave, or texture are natural characteristics of handloom products and are not considered defects.
2. Return Request Process
- Any return request must be raised within a reasonable time after delivery.
- Customers must share clear photos or videos of the issue as proof.
- Requests without proper evidence may not be eligible for return or refund.
3. Non-Returnable Items
Returns or refunds will not be accepted in the following cases:
- Change of mind after purchase
- Slight color differences due to screen or lighting variations
- Products that have been used, washed, altered, or damaged after delivery
4. Refund Policy
- Once the returned product is received and inspected, the refund will be processed if approved.
- Refunds will be issued using the original mode of payment.
- Processing time may vary depending on the payment method used.
5. Exchanges
- Exchanges may be offered at our discretion, subject to product availability.
- Any additional shipping charges for exchanges may be borne by the customer.
6. Cancellation Policy
- Order cancellations are allowed only before the product is dispatched.
- Once the order is shipped, cancellations will not be accepted.
7. Contact Us
For return, refund, or cancellation requests, please contact us with your order details:
Address:
11-285/J3/1, Badhravathi Nagar, Adjacent NH 16,
Guntur–Vijayawada Service Road,
Rathnala Chervu Bus Stop,
Mangalagiri – 522503
📧 Email: jeevanhandlooms@gmail.com
📱 WhatsApp: 7416197359